WELCOME TO FONEBUD SUPPORT

We’re here to assist.

PRODUCTS & SERVICES

Q1. Where do I find the app?
A. The app is available on the Play Store and App store. Launch the store and type fonebud in the search bar.
Q2. How do I purchase a package
A. Through the app. Set up your account and select a package in the first tab, then proceed to payment. Your package will load in a few minutes.
Q3. Which package will be used?
A. The platform automatically selects the oldest purchase valid in the country you are in. Choosing between packages is not available yet.
Q4. Data usage is different on my phone and the app
A. The phone and the device might not refresh at the same time, they might calcualte data in a different way, and some data is needed to communicate between our server and the device
Q5. Does the phone holding the app needs to be close to the device?
A. No, the app is only needed to proceed your purchase. After that, the device works directly with 3G/4G networks
Q6. Does my W holds my personal info?
A. No, we use the device IMEI number for identification, and your W doesn't keep any data.
Q7. My connection speed is slow
A. Data speed (upload and download) is limited by your current location, the local network capacity, and the hosting of the data you area accessing.
Q8. I lost my device, can you find it?
A. No, sorry, we can tell you in which country it was used last, and freeze your account to prevent data use, but that's about it.
Q9. My app is not up to date
A. In the app, click on the top left icon SETTINGS, and tap on Update App in the menu. If not possible, try update through the app store directly.
Q10. My app is up to date but doesn't function properly
A. If you are running the latest version and encounter issues, try to uninstall and reinstall the app.
Q11. Still doesn’t work...
A. If the issues are not solved after reinstalling, contact our support. Keep your W aside for IMEI number and get ready your phone brand, model and OS version for verification.
Q12. I didn't receive my data
A. Hold tight! Sometimes Paypal take some time to send the transaction confirmation over to us, so we might not have received it yet. If you still didn't received your package after x hours, contact our support and we'll run a check with you.
Q13. Can I refund my leftover data?
A. No, we can't split or refund data packages, sorry.
Q14. My payment didn't go through
A. We use Paypal for all payments. Did you enter all your ID and passord correctly during the transaction? If yes, the issue is most likely on their side. Give it another try to be sure, then let our support know and we'll try to solve this together.
Q15. Why does my device says "no SIM card"?
A. No worries, we use SIM cards to test networks when the device is offline, the message will disappear when your device finds a network to connect to.
Q16. What are my WiFi hotspot name and password?
A. To see your hotspot info, press the W button on the side of your device once, it will show on the screen.
Q17. How to change the password of my WiFi hotspot?
A. Connect to the WiFi hotpspot with your smartphone, then input this address in your browser: 192.168.100.1 In the settings page, enter the default login: admin and password:admin (those can be changed at your own risk) Click on the WLAN tab and input your new password.
Q18. How many devices can connecto to my hotspot?
A. Up to 8 devices can connect simultaneously to your hotspot. You may change that number through the web portal (192.168.100.1)
Q19. How do I see I'm connected to the hotspot?
A. The number of connected devices on the LCD display (see manual for reference) will change to 1
Q20. My device is very hot
A. It's normal, data sharing and wireless charging both generate heat. If the temperature is uncomfortable, switch off the device by holding its button for a while, and let it cool down.
Q21. My W doesn’t start
A. It might be discharged. Try to plug the USB cable into its microUSB port and the USB side into a computer to charge it. The charging screen should appear shortly after.
Q22. My W can’t charge
A. Try to restart it by holding the power button down for a while, then put it to charge on a different source, with different cables. If it doesn't start charging, please bring it back for diagnostic.
Q23. My screen turned dark
A. The display will switch off to save power, but the hotspot is still working. Press the button once to switch the display back on. The timer shows how long your device has been running.
Q24. My W is working fine, but I can’t use data
A. Don't panic! 3G/4G networks need time to identify your device when you get in range for the first time, try connecting again 5-10 minutes later. If it still doesn't work, check in your fonebud W app that your data plan covers the country you are currently in. Activate that data plan and check its validity date and data left. Check the 3G/4G status on the W screen to make sure that you are in network range.
Q25. My device does not charge wirelessly
A. We use Qi technology for wireless charging. Check the compatibility of your model with your phone manufacturer. If that's not the issue, contact our support for assistance.
Q26. My USB cable feels lose
A. We don't encourage using third party cables for charging, if possible keep to the cable that comes with the device

Step By Step How to Use Fonebud W

Step 1

Take your new W out of its box.

Step 2

Press and hold the side button few seconds to switch it on.

Step 3

While it starts and connects with the local network, download the fonebud W app on your smartphone

Step 4

On the app, go to the profile tab and register your device with its IMEI number (located on the side label or under the packaging).

Step 5

You may now connect to the WiFi hotspot created by your device (fonebud W - xxxx).

Step 6

All set!

Coming Soon...

PRIVACY POLICY

fonebud IoT Berhad built the fonebud W service and app for Commercial use. This SERVICE is provided by fonebud IoT Berhad and is intended for use as is.

This page is used to inform website visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service.

If you choose to use our Service, then you agree to the collection and use of information in relation to this policy. The Personal Information that we collect is used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.

The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which is accessible at fonebud W as well.


Information Collection and Use

For a better experience, while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to devices types, devices brands, devices models, OS version, devices identification, location, country area or region. The information that we request is will be retained by us and used as described in this privacy policy.

The app does use third party services that may collect information used to identify you.

Link to privacy policy of third party service providers used by the app

Google Play Services

Log Data

We want to inform you that whenever you use our Service, in a case of an error in the app we collect data and information (through third party products) on your phone called Log Data. This Log Data may include information such as your device Internet Protocol (“IP”) address, device name, operating system version, the configuration of the app when utilizing our Service, the time and date of your use of the Service, and other statistics.


Cookies

Cookies are files with a small amount of data that are commonly used as anonymous unique identifiers. These are sent to your browser from the websites that you visit and are stored on your device's internal memory.

This Service does not use these “cookies” explicitly. However, the app may use third party code and libraries that use “cookies” to collect information and improve their services. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your device. If you choose to refuse our cookies, you may not be able to use some portions of this Service.


Service Providers

We may employ third-party companies and individuals due to the following reasons:

  • To facilitate our Service;
  • To provide the Service on our behalf;
  • To perform Service-related services; or
  • To assist us in analyzing how our Service is used.

We want to inform users of this Service that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.


Security

We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.


Links to Other Sites

This Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.


Children’s Privacy

These Services do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.


Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately after they are posted on this page.


Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us.


TERMS & CONDITIONS

By downloading or using the service, these terms will automatically servicely to you – you should make sure therefore that you read them carefully before using the service. You’re not allowed to copy, or modify the service, any part of the service, or our trademarks in any way. You’re not allowed to attempt to extract the source code of the service, and you also shouldn’t try to translate the service into other languages, or make derivative versions. The service itself, and all the trade marks, copyright, database rights and other intellectual property rights related to it, still belong to fonebud IoT Berhad.

fonebud IoT Berhad is committed to ensuring that the service is as useful and efficient as possible. For that reason, we reserve the right to make changes to the service or to charge for parts or whole use, at any time and for any reason. We will never charge you for the service or its services without making it very clear to you exactly what you’re paying for.

The fonebud W website and app store and process personal data that you have provided to us, in order to provide said service. It’s your responsibility to keep your phone and access to the service secure. We therefore recommend that you do not jailbreak or root your phone, which is the process of removing software restrictions and limitations imposed by the official operating system of your device. It could make your phone vulnerable to malware/viruses/malicious programs, compromise your phone’s security features and it could mean that the fonebud W service won’t work properly or at all.

You should be aware that there are certain things that fonebud IoT Berhad will not take responsibility for. Certain functions of the service will require the service to have an active internet connection. The connection can be Wi-Fi, or provided by your mobile network provider, but fonebud IoT Berhad cannot take responsibility for the service not working at full functionality if you don’t have access to Wi-Fi, and you don’t have any of your data allowance left.

If you’re using the service outside of an area with Wi-Fi, you should remember that your terms of the agreement with your mobile network provider will still apply. As a result, you may be charged by your mobile provider for the cost of data for the duration of the connection while accessing the service, or other third party charges. In using the service, you’re accepting responsibility for any such charges, including roaming data charges if you use the service outside of your home territory (i.e. region or country) without turning off data roaming. If you are not the bill payer for the device on which you’re using the service, please be aware that we assume that you have received permission from the bill payer for using the service.

Along the same lines, fonebud IoT Berhad cannot always take responsibility for the way you use the service i.e. You need to make sure that your device stays charged – if it runs out of battery and you can’t turn it on to avail the Service, fonebud IoT Berhad cannot accept responsibility.

With respect to fonebud IoT Berhad’s responsibility for your use of the service, when you’re using the service, it’s important to bear in mind that although we endeavor to ensure that it is updated and correct at all times, we do rely on third parties to provide information to us so that we can make it available to you. fonebud IoT Berhad accepts no liability for any loss, direct or indirect, you experience as a result of relying wholly on this functionality of the service.

At some point, we may wish to update the service. The service app is currently available on Android and iOS – the requirements for both systems (and for any additional systems we decide to extend the availability of the service to) may change, and you’ll need to download the updates if you want to keep using the service. fonebud IoT Berhad does not promise that it will always update the service so that it is relevant to you and/or works with the iOS/Android version that you have installed on your device. However, you promise to always accept updates when offered to you. We may also wish to stop providing the service, and may terminate use of it at any time without giving notice of termination to you. Unless we tell you otherwise, upon any termination, (a) the rights and licenses granted to you in these terms will end; (b) you must stop using the service, and (if needed) delete it from your device.


Changes to This Terms and Conditions

We may update our Terms and Conditions from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Terms and Conditions on this page. These changes are effective immediately after they are posted on this page.


Contact Us

If you have any questions or suggestions about our Terms and Conditions, do not hesitate to contact us.


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